Description

About This Job

Customer Service Representative

Are you the individual others consistently seek out for assistance? Do you enjoy interacting with people and resolving issues? Become a Customer Service Representative with Lloyd Pest Control and assume an essential role in delivering exceptional service to our clientele.

Primary Responsibilities:

• Respond to customer inquiries by phone, offering clear and useful information regarding our services.
• Efficiently schedule and adjust customer appointments.
• Coordinate communications between customers, field technicians, and the sales department to ensure seamless operations.
• Attentively address customer concerns and devise effective solutions to enhance their experience.
• Initiate proactive measures to guarantee customer satisfaction and encourage continued business.
• Provide support on special initiatives and various administrative duties as required.
• Collaborate effectively within the team, share constructive ideas, and help promote a positive workplace atmosphere.

Desired Qualifications:

• Previous experience in a call center setting is advantageous.
• Outstanding verbal and written communication abilities.
• Proficiency with Microsoft Office applications and a willingness to master new software systems.
• Strong organizational skills and the capacity to remain composed in busy periods.
• A cooperative approach and an optimistic professional demeanor.
• Flexibility to adjust to evolving situations and to collaborate across various teams.

Benefits of Working With Us:

• Competitive hourly wage of $21.
• Comprehensive benefits package including health insurance, retirement savings options, and paid leave.
• A supportive and collegial team environment where employee contributions are valued.

If you are passionate about assisting others and wish to join a congenial, service-oriented team, we encourage you to get in touch. Submit your application now to advance your professional journey with Lloyd Pest Control.

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